Weโ€™re searching for a Director of Customer Success!

We need someone who can help us understand our customers to enable customer retention and drive the refinement of our product.

 
Nic China and Patrick Rife
 

Position Title

Director of Customer Success

Do you want to join Team Pixilated? Apply below.

Pixilated is a family

Pixilated was founded in 2011 in Baltimore, Maryland as a local photo booth services company with a vision to change the landscape of the industry

With a growing base of B2B customers using photo booths as part of their event marketing strategy, we developed a cloud software solution to manage event photo campaigns -- including branding, messaging, social sharing, and lead capture. 

Our software platform (called PixiCloud) has also allowed us to scale our local services on a national level through e-commerce and licensing. We now offer a line of self-service, shippable photo kiosks that are affordable and easy to use. 

Who we want on Team Pixilated

We are looking for problem-solvers and self-starters that will hold themselves accountable in a laid-back atmosphere with a flat management style. Entrepreneurial spirit, creativity, and grit are essential qualities to fit in well on our team.

Responsibilities

This is an Operations role.

As a core Pixilated team member, you'll work with everyone (weโ€™re a small team), but most of your time will be spent working with the founders. You'll report directly to the CEO.

  • New customer onboarding

  • Customer retention

  • Customer feedback to inform product development and marketing

  • Build operational systems around fulfillment, onboarding, and training

  • Delight the heck out of our customers

Requirements

  • Grit

  • A "Lean Startup" mentality

  • Operations experience

  • An analytical mindset

  • Customer service experience

  • Technical writing skills

  • Incredible organizational skills

  • Extroverted personality

Pluses

  • Startup experience

  • Ecommerce experience

  • SaaS experience

  • Video production

  • Tech savvy

Compensation

  • Salary: Please apply for more information

  • Health benefits

  • Paid Holidays

  • Paid Birthday Off

  • Pixilated will provide company laptop